How we help clients place the right order
Whether you are buying one piece for a home, a full seasonal range or a mixed gift order, we help you match the right maker, material and finish to your brief. Our team works with textiles, ceramics and artisan goods from makers across the continent, with advice on quantities, lead times and suitable use for homes, lodges, offices and retail floors.
If you are not sure where to start, tell us the colour palette, budget and delivery town. We can then suggest options that suit Johannesburg, Cape Town, Durban, Pretoria, Gqeberha and regional areas, taking into account transport time, fragility and weather exposure.
- Artisan sourcing for one-off pieces and repeat orders
- Custom curation for gifting, interiors and retail
- Seasonal editing for summer, winter and festive ranges
Support for packing, gifts and fragile items
Handmade ceramics, woven pieces and mixed material goods need proper packing so they arrive in good condition. We prepare orders with protective wrapping, clear item grouping and gift presentation where needed. For breakable items we plan extra cushioning and carton selection, especially for longer courier routes and export shipments.
Gift packing is available for corporate hampers, client thank-yous and special occasions. We can also add provenance cards so recipients know where the piece comes from, who made it and how to care for it. That small detail matters, and it helps with resale, hospitality use and collector orders.
- Gift packing for individual and bulk orders
- Export packing for local and international courier
- Provenance cards and care notes included on request
Courier coordination across South Africa and beyond
We coordinate courier collection from our Johannesburg base and arrange delivery to major South African centres and international destinations. Our team handles packing instructions, booking notes and dispatch timing so the order is ready for transit without last minute confusion.
For cities like Cape Town and Gqeberha, where road and coastal conditions can affect delicate goods, we factor in packing strength and handling. For export shipments, we help prepare the details needed for smooth movement through the courier process, including order grouping and item descriptions. If load-shedding affects timing for collection or preparation, we adjust the schedule and keep the process moving.
- Courier coordination for South African deliveries
- International shipping support for approved orders
- Collection planning from Maboneng, Johannesburg
Wholesale, bulk and hospitality orders
We support retailers, interior buyers, lodges, restaurants and event planners who need coordinated quantities rather than single items. Bulk order planning helps with stock balance, price points and mixed product selection, while retail wholesale clients can request samples before confirming larger quantities.
For hospitality styling, we can help with tableware, wall pieces, soft furnishings and accent goods that fit the room and the service style. If your site has strict municipal or fire safety requirements, tell us upfront so we can recommend suitable pieces and packing methods. This makes it easier to avoid delays at receiving and keeps procurement simple.
- Retail wholesale and sample loans
- Bulk order planning for stores and projects
- Hospitality styling support for lodges, hotels and venues
Collection visits and maker matching
If you want to review options before ordering, we can arrange a collection consultation with our Johannesburg team. This is useful when you are comparing finishes, coordinating a colour story or sourcing a mix of handmade goods for a room or store. It also helps when you need to balance local stock with export demand.
Behind each order is a person, a studio and a method of making. We keep the maker story connected to the product so the final selection feels considered, not random. That is part of how we support both the customer and the makers we work with.
- Collection consultations by request
- Maker matching by material, region and style
- Help with provenance and product storytelling
For Questions About Orders Or Products
For order queries, sourcing requests or shipping questions, use the enquiry form on our contact page and tell us what you need in a few clear lines. Include the item type, quantity, destination and any deadline. Clear details on the item, quantity, destination and deadline help us direct your query properly.
Our support team includes operations, partnerships, logistics, merchandising and customer service, so the right person can follow through without unnecessary handovers. We keep communication practical and direct, with the focus on getting the order right the first time.
- Clear updates on stock, timing and dispatch
- Help with repeat orders and seasonal changes
- Support from enquiry to delivery